Delivery and Returns

Delivery

Delivery is £10 per order, or FREE for orders over £150. 

Note that we are UK based and currently only supplying the UK market.

For orders of our standard art work from the website, we advise a delivery of up to a maximum of 2 to 3 weeks. The frames are custom built on demand just for you, and individually assembled and packaged. We will always endeavour to beat that timeline. 

For customised work, timescales will be advised once we have reviewed the requirements. 

We generally use Evri for our deliveries, and for each order we will provide a tracking reference. All of our deliveries will need to be signed for at the point of delivery.

Returns and Refunds?

We want you to be absolutely happy with your artwork, so we offer a 14 day cooling off period. If you decide to return the artwork, thenn email support@ximago.co.uk quoting your order reference and the reason for the return. It must be returned in its original packaging. We will arrange for collection of your print, and assuming that there is no damage to the product, we will organise a refund. 

The time it takes to process a refund will depend on the method of payment, but should normally complete within 7 working days of receiving and verifying the returned product.

Note that we cannot accept returns for products that have been custom built.